2 Ways Travel Agents Can Get Clients to Keep Booking With You and It Doesn't Cost You a Thing!

2 Ways Travel Agents Can Get Clients to Keep Booking With You and It Doesn't Cost You a Thing!

April 27, 2018

Would you agree that competition between travel agents and the easily available discount travel apps, that allows clients to be the travel agents themselves, is the biggest problem facing the travel industry today?  To compete in this jungle, there is one asset agents do fail to realize that can set them apart from the competition.  That one thing is that agents are human and they work with humans, who at their core, desire human connection and amazing customer service that only travel agents can offer.  What can travel agents do today to be competitive? That is where My Staycation Box can help in the form of an incentive/perk type gift.  What My Staycation Box offers is a special travel gift, that also makes clients travel experience more enjoyable.  Additionally agents win "brownie" points on customer service because clients are 2-3 times more likely to re-book another vacation through your company by doing something above and beyond normal expectations. 

           

So what is My Staycation Box and how can it help individual travel agents be more competitive and have better customer retention which equals more sales?  My Staycation Box is a unique start up that offers a vacation like experience, unlike any vacation by offering uniquely curated, travel themed care packages - where all the products are regionally sourced from that destination AND incorporates all 5 senses.  While this makes a great gift for people unable to travel due to budget, health (like those battling cancer or recuperating from surgery), or responsibilities (like busy working moms) the very same box is an even more amazing gift for those about to embark on a vacation.  Think how tickled all ones clients would be if they received a box of goodies two weeks prior to their vacation booked with your agency or as a thank you gift after the vacation and turn it into a marketing opportunity too.  

 

Let's look at two scenarios where a travel care package can really help you make more money.

  1. The Honeymooners Scenario 1  A lovely soon to be husband and wife booked their dream honeymoon with your agency.  Between the honeymoon being booked, putting out fires with bridesmaids, setting up seating charts and making arrangements for out of town guests, they could use a break.  Out of nowhere a travel themed box shows up at their doorstep containing everything and more regarding their honeymoon destination all to help make their trip even more enjoyable.  With a pocket guide book, local music on cd, snacks and a small handwritten note saying "I was just thinking of you" will make their stresses melt away.  For travel agents to go the extra mile, it builds trust and trust is paramount in building confidence with clients.  Also, gestures such as this results in more positive reviews leading to more word of  mouth advertising.  
  2. The Honeymooners Scenario 2  Yet another lovely couple, about to get married, book their honeymoon with your agency.  Knowing the couple have a lot on their plate planning the wedding, the agent decides to give them space.  So 3-6 months after the honeymoon, out of the blue a boxed care package from the honeymoon destination arrives at the newlyweds door.  In the box reveals elements from that honeymoon destination that reminds them of all their wonderful memories - music, food, activities, even smells.  Upon further exploring the box is a thank you note hoping they had a good time and request to review their experience via the agents website/social media page. Additionally there is information on a special cruise package encouraging the happy couple to think of your agency when it comes time to planning their 1 year anniversary.  In this scenario there's a lot of good things benefiting both parties all of which builds trust and encourages more opportunities to continue the relationship beyond booking a vacation.

There are other opportunities the boxes can also be used.  What do you do when there is an unhappy client? Wouldn't sending a destination themed box smooth things over both as an I'm sorry for the bad experience while at the same time extend the olive branch asking for another chance? Another option is use the boxes for out reach in the community as a donation item for a community charity event or online/social media contest where added value can come from the agency in the form of an extra free night at a hotel/resort or gift certificate to a restaurant.  There are more examples, but no matter how one chooses to use a boxed vacation for one's business, it can definitely take it to the next level especially in the form of repeat business.  The best part is the cost of the box is something agents can roll into the cost of the vacation and/or ones advertising budget.

Want more information? Visit mystaycationbox.com today and reach out to Michelle Sholund, the founder, via the contact page of the website to inquire about special bulk rates just for travel agents only, destination themed boxes that are available now and those coming soon. Don't wait until tomorrow to gain extra profits and gain more clients than can happen today.  Inquire now!



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